Software Escrow News, March 2007
Exceptional Client Support the Basis for Escrow Associates’ Success
Reflecting on the success of Escrow Associates over the past five years, Christian Dodder, founder and Vice President of Operations, immediately points toward the industry knowledge and client support Escrow Associates delivers to its clients.
“When we founded this company in early 2002, each of the partners was already a recognized leader in the software escrow services industry. We knew that software escrow was an essential business tool for managing the risks associated with licensing technology and it was clear that software developers and end-users were not receiving the level of service and expertise they needed. So, we formed this company on the foundation of exceptional service. We knew that is what would set us apart.
Verification Services Crucial for Mission Critical Software
Studies performed on deposited software indicate that the majority of deposit materials are not complete and do not contain all the necessary items to support the technology the escrow relationship is designed to protect. Certainly, companies that license software are far more protected with escrow deposits than without, but for any number of reasons the escrowed materials are often simply not complete or not perfectly accurate. When mission critical technology is involved, deposit verification services are invaluable.
“An effective escrow deposit is more than merely source code. Additional key elements must be included to ensure for an effective, complete escrow deposit,” says Chris Smith, vice president of sales and marketing for Escrow Associates. “It is our responsibility to be proactive with our clients, and to inform them of potential risks with materials deposited in escrow.
Escrow Associates Praised for Flexible Contract Templates
A recent market research study performed on the software and technology escrow industry uncovered a common theme of praise for Escrow Associates’ fair and modifiable agreement templates.
Most notable in the research was the flexibility of the release conditions in the Standard Three-Party Escrow Agreements and Master Two-Party Software Escrow Agreements offered by Escrow Associates, headquartered in Atlanta, GA. Samples of each agreement are available upon request at www.escrowassociates.com or by calling 1-800-813-3523.