How do you know the right information is in escrow?
There are many ways to answer this question, but if you don’t ask before you need the materials, then you won’t know the answer. Though releases of the escrowed materials are not a regular occurrence, it does happen. It is valuable for both the Developer and End-User, when creating your software escrow agreement to consider the worst case scenario.
As the Developer, you need to acknowledge
- Is my deposit complete, in turn giving my clients a piece of mind?
- How submitting a complete deposit will only strengthen my reputation and trust.
- Providing quality materials the first time will expedite the escrow process.
As the End-User, you need to ask
- What if something unexpected does happen to my vendor and the mission critical soft ware or technology is no longer available to my organization?
- Are the deposited materials going to guarantee my business can continue to operate without delay?
How DES Can Help
Escrow Associates, LLC offers escrow Deposit Evaluation Services that protect a beneficiary against fundamental issues like:
- Blank media
- Missing or incorrect passwords / encryption codes
- Lack of build documentation
- Media damaged in shipping
- Missing source code
Unfortunately, these things happen from time to time and as a software escrow best practice, utilizing the Deposit Evaluation Services can ensure they don’t happen to you. It only takes one missing piece for the puzzle to be incomplete.
Higher level services called Technical Verification Services are also available
Want to know more about DES services?
To reach one of our software escrow specialists, please call us toll free 1-800-813-3523.